Kini "iṣẹ?" Kini gangan tumọ si “iṣẹ?”
Kini o tumọ si nigbati o ba de si sìn awọn ọkẹ àìmọye ti awọn aririn ajo agbegbe, agbegbe ati kariaye ti agbaye? Ní pàtàkì ní àkókò kan lọ́dún nígbà tí ó dà bíi pé àwùjọ arìnrìn àjò àgbáyé ń lọ láti lè wà pẹ̀lú kí ni, àti ta ni ó ṣe pàtàkì jù lọ fún wọn? Awọn ireti ti ifijiṣẹ iṣẹ iyasọtọ ṣe afihan awọn ireti Santa ti n ṣafihan ni deede ni ọganjọ ọganjọ, nibi gbogbo, fun gbogbo eniyan.
Ọrọ naa "iṣẹ" ti di apakan ti awọn ipilẹ ti ile-iṣẹ irin-ajo, ipilẹ awọn akoko ti idan la. Iṣẹ le ṣe akiyesi DNA pataki ti ifijiṣẹ iriri. Ṣugbọn o jẹ ikẹkọ bi? Tabi o jẹ ogbon inu?
Laini isalẹ nigbati o ba de si iṣowo ti irin-ajo & irin-ajo: O jẹ mejeeji.
Ni okan ti iriri ibi-afẹde kan, iṣẹ jẹ ọkan ninu awọn ifihan ti o tobi julọ ti alejò ibi-ajo kan, idanimọ rẹ, ati ni pataki, ẹda eniyan. O ti gbejade nipasẹ aiyipada ati apẹrẹ nipasẹ awọn ọkọ ofurufu rẹ, awọn papa ọkọ ofurufu rẹ, awọn ile itura rẹ, awọn ibi isinmi rẹ, awọn ile ounjẹ, awọn ifamọra rẹ, awọn ayẹyẹ ati awọn iṣẹlẹ rẹ, titaja rẹ, awọn akoko ifaramọ agbegbe. Awọn ara ti iṣẹ le yato nipa asa, nipa orilẹ-ede, nipa continent. Sibẹsibẹ, laarin rẹ wa ni itara kanna: ifẹ lati ṣe abojuto miiran. O jẹ ti ara ẹni, laibikita ipo ọjọgbọn ninu eyiti o le han.
GBODO ORIKI OKAN KURO NINU OHUN TI O YOO ṢẸṢẸ LẸDA
Ni ọpọlọpọ igba, sibẹsibẹ, ohun ti o yẹ ki o jẹ adayeba, ti o ni imọran ni otitọ, ni a bọ kuro ninu ero aimọ, ti imolara, itumọ. Awọn eto imulo ati awọn itọnisọna ṣe alaye ọna lati ṣe bi nkan miiran.
Lati rii iyatọ ti iṣẹ naa ni gbangba, gbiyanju lati rin irin-ajo nipasẹ papa ọkọ ofurufu lati Oṣu kejila ọjọ 1 siwaju. Bi idunnu isinmi ṣe ṣeto, bẹ naa ni rudurudu pq irin-ajo. Awọn aaye titẹ ni kiakia fi ara wọn han:
• Check-in desks
• Security checks
• Immigration kiosks
• Boarding gates
Pressure valves start to burst, emotions run high, patience levels drop. True colors are rapidly revealed, the most frequently seen being red. Why? Because systems, put under extreme pressure from jumps in traveler volumes, start to show their breaking points, triggering off those of passengers. Lines become longer, slower, tighter, more irritating, more unfriendly. In the case of airlines, by the time passengers finally board, their breaking points are near (if not already reached) making the coming together of a few hundred frustrated passengers an enormous challenge for crew now responsible for their wellbeing for the next x number of hours. “Service” suddenly takes on a whole new level of expectations, including decompression.
Ṣugbọn o wa ni awọn akoko wọnyi nibiti awọn awọ otitọ tun pẹlu awọn ojiji goolu didan. Ọkan iru awọn ti ngbe ti iru pín ti imọlẹ: Katherine Sian Williams, Cabin Crew ati nitorina iṣẹ asoju ti British Airways. Pẹlu ipilẹṣẹ Awọn iṣẹ Ilẹ, o ti wa ni oṣu mẹfa 6 nikan ni afẹfẹ, ati sibẹsibẹ oye rẹ ti itumọ ti “iṣẹ” ṣafihan rẹ jijẹ ibukun si ọkọ ofurufu fun iriri ti o fi fun awọn arinrin-ajo, ati apẹẹrẹ ti o ṣeto fun awọn ẹlẹgbẹ rẹ .
Si Williams, itumọ iṣẹ rọrun:
“Nitootọ o jẹ nipa bitọju gbogbo eniyan pẹlu ọwọ – iwọ ko mọ ohun ti n lọ ninu igbesi aye wọn. Jẹ oninuure.”
Paapaa awọn arinrin-ajo ibinu diẹ sii gba aanu rẹ.
“Awọn eniyan jẹ ẹgbin nitori pe wọn ti bẹrẹ ni ẹsẹ buburu. O si tun ni oburewa, grumpy eniyan. Pe o ko le yipada. Ṣugbọn imọlara yẹn wa, otitọ, pe eniyan ti ṣiṣẹ takuntakun, ti wọn si nlọ siwaju si aaye. Nibẹ ni a rilara ti ẹtọ. Emi ko da wọn lẹbi. Wọ́n kàn fẹ́ kí wọ́n tọ́jú wọn lọ́nà tí yóò mú kí wọ́n nímọ̀lára pé owó tí wọ́n ti ń ráyè taratara, àti àkókò, ni a mọrírì.”
Eyi ti o tumọ si titan si oye ti ara ẹni nipa ẹda eniyan, ni akoko kanna ti mimọ ti eto imulo. Ni awọn akoko ti awọn igara ti n pọ si, boya nitori awọn oke akoko tabi awọn ọran ti ara ẹni pẹlu awọn arinrin-ajo kọọkan, lati “sin” ni lati ka ipo kan ki o mọ pe olubasọrọ eniyan ni o ni ojutu, kii ṣe arosọ ile-iṣẹ.
But how can one maintain a personal touch when growth of the sector is demanding technology step in to accelerate systems? With over 4% growth in international travelers each year to exceed over 1.18 billion in 2014 (source: UNWTO), over 8 million travelling by air alone each and every day across almost 1400 commercial airlines (source: ATAG), how can one-to-one work for one-to-millions?
Williams tẹnumọ pe paapaa idagbasoke eka naa le gba iwulo lati ma gbagbe awọn ipilẹ, tcnu nigbati o sọ:
“Eyi jẹ nkan ti ẹda eniyan. A nilo ikopa eniyan diẹ sii. Ohun ti n ṣẹlẹ ni a, gbogbo awọn ẹya ara ti aye wa, ti wa ni di siwaju ati siwaju sii laifọwọyi. A n titari ipa iṣẹ si imọ-ẹrọ. Mo ro pe o lodi si ohun ti o tumo si lati bikita. Fun idi kan, igbagbọ ni pe ayafi ti o ba lo owo pupọ, bakan o n padanu ẹtọ lati gba kini o yẹ ki o jẹ iṣẹ fun gbogbo eniyan?”
Ipenija naa bi a ṣe n wo ọjọ iwaju, ati idagbasoke ti a mọ pe o n ṣẹlẹ, a dupẹ, ninu ati fun eka wa?
“Ibẹ̀ ni mo ti ṣàníyàn. Bawo ni a ṣe le reti awọn ọdọ ti o wa lati loye pe iṣẹ jẹ nipa itọju eniyan lasan? Wọn ṣe abojuto - wọn kan ko loye bi wọn ṣe le firanṣẹ. Wọn ko ni imọlara ojuse lati ṣe abojuto awọn ero ti ara ẹni. ”
ONA MEJEJI LO
Still, as much as those in the industry, on the front line of service, may do their best, we must never forget that being about human engagement, it is a two-way affair. From a traveler perspective, being on the “I paid for it” receiving end is not a good reason for bad manners.
Ẹnikan, ibikan n ṣiṣẹ ni alẹ, nipasẹ awọn agbegbe akoko, nipasẹ ibinu ibinu, fun wa. Ẹnikan, ibikan, ti wa ni lilo odun titun ti Efa kuro lati awọn ololufẹ lati wa ni airside Antivirus baagi lati pa wa ailewu, tabi soke ni 35,000 ẹsẹ sìn wa champagne to tositi ninu odun titun.
Eyikeyi ọna asopọ ti pq irin-ajo ti a le fojusi si, ni akoko ti ọdun nigbati a ba da duro lati ka awọn ibukun wa, jẹ ki agbara wa, anfani wa, ẹtọ wa lati rin irin-ajo ga lori atokọ awọn ohun ti a dupẹ lọwọ nitootọ. Ati awọn ti o jẹ apakan ti nẹtiwọọki agbaye ti o jẹ ki o ṣẹlẹ laisiyonu, lailewu, pẹlu itọju ati aanu, ni gbogbo ọjọ kan, nibi gbogbo ni agbaye wa.
And so, as the countdown to the end of 2016 nears, and we look to 2017 as a new calendar of “where in the world next?,” keep calm and carry on. We’ll all get there. Thankfully.
